Question 1

How can I track my order?

Accepted Answer

Once your order ships, you will receive an email with a tracking number. You can use this to track your package on the courier website. You can also view order status in your account dashboard.

Question 2

Do you ship internationally?

Accepted Answer

Currently, we only ship within South Africa. We are working on expanding to other African countries and international destinations. Contact us for special arrangements.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payments via PayFast, including credit/debit cards, EFT/bank transfers, and instant EFT.

Question 4

How should I care for my cricket bat?

Accepted Answer

We recommend oiling your bat regularly with linseed oil, storing it in a cool, dry place, and using a bat cover during transport. Avoid exposing it to extreme temperatures or moisture. Knock in new bats before use.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unused products in original packaging. Custom bats are non-returnable unless defective. Contact us to initiate a return.

Question 6

How long do refunds take?

Accepted Answer

Once we receive your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Frequently Asked Questions

Orders & Shipping

Products & Quality

Returns & Refunds

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